Booking Terms & Conditions

Beauty Health Aesthetics booking term agreement. Please find below the Terms and Conditions on which Beauty Health Aesthetics provides service to its clients.

Please ensure that you have read and fully understood them prior to booking any consultation or treatment. If you have any queries, please feel free to contact us by telephone on 01786 816817, 07388 163161 or via email on info@beautyhealthaesthetics.co.uk

Terms & Conditions

Appointment Cancellation Policy

We require 48 hours’ notice of an appointment cancellation (for consultation and treatment appointments). Follow-up appointments are free of charge.

 

Treatment Appointment Slots

For treatment appointments we will ask you for a £50 deposit to be paid at the point of booking. This can be paid via cash, paypal or debit/credit card over the phone (or in BHA clinic reception).Unfortunately we do not accept cheques. If you are unable to pay this when you first book, the appointment slot will be held for you for 24 hours, after which time it will be released allow other clients to book.

You can put the deposit towards the cost of your treatment at your appointment. If you decide not to go ahead with treatment at your consultation/treatment appointment, the £50 will be refunded to you upon request. This can take up to 10 working days to be credited back to your card.

If you need to cancel or rearrange your appointment slot, the deposit can be refunded upon request as long as you give us 48 hours’ notice.

 

Consultation Appointment

Consultation appointments at Beauty Health Aesthetics are free. Consultation appointments are standalone appointments (usually 30 minutes) in which the client and the clinician discuss treatment. We would suggest a 24 hr period to consider your options discussed at the consultation however if time allows and the client requests then sometimes treatment maybe done after the consultation.

If you need to cancel or rearrange your consultation, please give us 48 hours’ notice.

Following your consultation, if you would like to book a treatment appointment slot, we will ask you for a £50 deposit and all the above rules will then apply re ‘Treatment Appointment Slots’.

 

Refusal of Treatments

We reserve the right to refuse treatment where our Practitioner deem it inappropriate for any reason and the Practitioners decision is final in this regard.

Please note that we do not provide treatments for anyone aged under 16 years.

 

Act of God

Beauty Health Aesthetics Ltd does not issue refunds for Acts of God. An Act of God is defined as an event outside of human control such as sudden floods, earthquakes or other natural disasters, for which no one can be held responsible. This also includes weather-related issues such as snow, ice, floods etc.

If Beauty Health Aesthetics Ltd chooses to cancel an clinic due to an Act of God then it is not liable for any loss resulting to the customer as a result of this cancelled clinic. Beauty Health Aesthetics Ltd will make all reasonable effort to replace a cancelled clinic by arranging an alternative date but this cannot be guaranteed. Where the majority of customers for that clinic have been affected, this will be made free of additional charge.

 

Complaints 

Beauty Health Aesthetics takes pride in the quality of its service and as such will try to resolve any complaints as quickly as possible.

Complaints about any aspect of Beauty Health Aesthetics should be made in writing by emailing julia@beautyhealthaesthetics.co.uk or by writing to Beauty Health Aesthetics,149 Bannockburn Road, Stirling, FK7 0EP. Complaints received in writing will be acknowledged by return email or letter within one week of receipt.

 

Complaints Policy

View our full policy with information about how to get in touch

“Complaints Policy”

 

Children

Our clinic has not been designed with children in mind, so we would prefer that you do not bring children to your appointment. However, if it cannot be avoided, please bring another responsible adult along with you to look after any children aged 12 or under.

Children are not allowed in clinic rooms at all, and cannot be left alone in any other areas of the clinic. Thank you for your understanding.